Shipping Policy

GENERAL QUESTIONS:

When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

 

I need to change details on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

 

POLICIES:

Shipment Acknowledgement

JIKAN WATCHES is distributed by WATCHES X LAB in Malaysia. We can only send orders to street addresses in Malaysia. We do not deliver to P.O Box address at this point of time. 

At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier. By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged. Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel. If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment. 

NOTE: 

Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.

We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment. We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.

 

Shipment Processing Time
All orders are processed within 20 working days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Express Delivery: 7 to 10 working days
Normal Delivery: 15 - 20 working days

Crafting Timeless Elegance for the Empowered Woman

In a world where time never stands still, we emerge as a beacon of empowerment, crafting exquisite timepieces and jewelry designed to inspire confidence and happiness in every woman.

WatchesxLab was born from a simple yet profound vision: to create accessories that do more than just adorn; they empower. Our founder, driven by her love for horology and a deep appreciation for fine jewelry, set out to establish a company that resonates with the modern woman—strong, independent, and unapologetically herself.

We are committed to more than just creating beautiful accessories. We are dedicated to fostering a community of empowered women who uplift and inspire one another. Our company stands as a testament to the power of elegance and confidence, proving that when a woman feels her best, she can achieve anything.

Our Core Values

  • Celebrating Individuality

    We celebrate the uniqueness of every woman. Our designs are diverse, catering to a wide range of styles and tastes. From the minimalist elegance of our classic watches to the bold brilliance of our statement jewelry, WatchesxLab offers something for every woman, encouraging her to express her individuality with confidence.

  • Guaranteed Craftsmanship

    At WatchesxLab, we believe that true beauty lies in the details. Each of our timepieces and jewelry pieces is a testament to meticulous craftsmanship and innovative design. We source the finest materials, from gleaming metals to radiant gemstones, ensuring that every piece not only looks exquisite but also stands the test of time.

  • Empowering Confidence

    Our collections are curated with the aim of making every woman feel confident and empowered. Whether it's the sophistication of our wristwatches or the elegance of our jewelry, each piece is crafted to be a reminder of the wearer's inner strength and grace. We understand that when a woman feels confident in her appearance, it radiates into every aspect of her life.
A lady wearing pink showing love hand gesture with watches from Jikan as background

Supporting Women with #JIKANPINK Campaign

We have donated 10% of our profit from JIKAN Hana Collection to BCWA Malaysia during the Breast Cancer Awareness month in 2021. Because at WatchesxLab, we believe that time and style are not just accessories—they are your allies in conquering the world.

Know More About JIKAN