Product Warranty

Product Return

Accept only return for damage/faulty items. 15 days allowance for the faulty item to send back from the date of receiving. You may contact care@watchesxlab.com for the return progress. Refund shall be made as “Store Credit" in your account after the items return to our warehouse.

The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received. Kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid, but you cannot return the watch.

Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

Kindly note that you may be subject for the shipping expenses in returning this package to us. Our authorised distributor - WATCHES X LAB does not take responsibility for any items lost during the return shipping.

For “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. 

At this point of time, we don’t offer the service of return due to change of mind or exchange after the order placed. Please place the order correctly before checkout. 

 

Receive a damaged item?

If you have received a damaged/ defected item, please reach out to our customer support team at care@watchesxlab.com and they will help resolve the issue. See more warranty information on our Product Warranty page.

 

Payment Refund

All items will be inspected on return. We do our best to accommodate return requests, however, in the rare event that an item is returned in an unsuitable condition, incomplete, or after the 15 days period, we will not be able to offer a refund. Refund will be made in the form of “Store Credit" in your account and you may use for your next purchase with no expiry date of it.

 

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

 

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account. 

Crafting Timeless Elegance for the Empowered Woman

In a world where time never stands still, we emerge as a beacon of empowerment, crafting exquisite timepieces and jewelry designed to inspire confidence and happiness in every woman.

WatchesxLab was born from a simple yet profound vision: to create accessories that do more than just adorn; they empower. Our founder, driven by her love for horology and a deep appreciation for fine jewelry, set out to establish a company that resonates with the modern woman—strong, independent, and unapologetically herself.

We are committed to more than just creating beautiful accessories. We are dedicated to fostering a community of empowered women who uplift and inspire one another. Our company stands as a testament to the power of elegance and confidence, proving that when a woman feels her best, she can achieve anything.

Our Core Values

  • Celebrating Individuality

    We celebrate the uniqueness of every woman. Our designs are diverse, catering to a wide range of styles and tastes. From the minimalist elegance of our classic watches to the bold brilliance of our statement jewelry, WatchesxLab offers something for every woman, encouraging her to express her individuality with confidence.

  • Guaranteed Craftsmanship

    At WatchesxLab, we believe that true beauty lies in the details. Each of our timepieces and jewelry pieces is a testament to meticulous craftsmanship and innovative design. We source the finest materials, from gleaming metals to radiant gemstones, ensuring that every piece not only looks exquisite but also stands the test of time.

  • Empowering Confidence

    Our collections are curated with the aim of making every woman feel confident and empowered. Whether it's the sophistication of our wristwatches or the elegance of our jewelry, each piece is crafted to be a reminder of the wearer's inner strength and grace. We understand that when a woman feels confident in her appearance, it radiates into every aspect of her life.
A lady wearing pink showing love hand gesture with watches from Jikan as background

Supporting Women with #JIKANPINK Campaign

We have donated 10% of our profit from JIKAN Hana Collection to BCWA Malaysia during the Breast Cancer Awareness month in 2021. Because at WatchesxLab, we believe that time and style are not just accessories—they are your allies in conquering the world.

Know More About JIKAN