Product Warranty

WATCH WARRANTY

Is the watch comes with warranty?

WATCHES X LAB hold the rights for watches selling under arms and has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges. 

 

How do I replace my battery?

All of our watch batteries can be found at any electronic store, as well as most watch repair or jewellery shops. Any watch repair shop or Jeweller should be able to assist you with the battery replacement. We don't suggest replacing the battery by own self, as it requires some special tools and you could damage the watch.

 

BRACELET WARRANTY

Is there a warranty?

We don’t warrant the bracelets or accessories. We must be notified if the product arrives damaged upon delivery. Bracelets must be used and maintained appropriately.